Privacy policy

Privacy Policy

Gold & Crystal Game

Last updated: March 2026

1. Introduction

UNSOLVED, a simplified joint-stock company (SAS) incorporated under French law, registered with the Paris Trade and Companies Register under number 912025145, with its registered office at 1 rue Marguerin, 75014 Paris, France (hereinafter “UNSOLVED”, “we”, “us”), operates this website (the “Site”).

As part of your use of the Site and your participation in the Gold & Crystal game (the “Game”), we may collect and process certain personal data relating to you.

The purpose of this Privacy Policy is to provide you with clear information about how your personal data is collected, used, and protected.

This policy complies with applicable data protection laws, including:

  • The French Data Protection Act (Loi Informatique et Libertés)
  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

We reserve the right to amend this policy at any time to ensure compliance with applicable regulations.

2. Data Collected and Purposes of Processing

We only collect data that is strictly necessary for the purposes described below.

Game Organization

Purpose:

  • Registration for the Game
  • Management of the Game
  • Awarding the prize to the winner

Legal basis:

  • Performance of a contract (acceptance of the Game rules)

Data collected:

  • Identity (name, surname)
  • Email address
  • Postal address
  • Identity documents (for winner verification purposes only)

Retention period:

  • 5 years from acceptance of the rules (for evidentiary purposes)

Purchase of Boxes and Order Management

Legal basis:

  • Performance of a contract (Terms and Conditions of Sale)

Data collected:

  • Identity
  • Email address
  • Phone number
  • Postal address
  • Payment details

Retention period:

  • 5 years from the purchase

Important:
UNSOLVED does not store your payment details.

Communication and Promotion of the Game

We may communicate about the Game results via:

  • Our website
  • Social media
  • Press and audiovisual media

Legal basis:

  • Consent

Data concerned:

  • Identity
  • Image (notably that of the winner)

Retention period:

  • 5 years from your consent

Contact Requests

Purpose:

  • Responding to inquiries submitted via the Site

Legal basis:

  • Legitimate interest (responding to users)

Data collected:

  • Contact details
  • Email address

Retention period:

  • Deleted once the request has been processed

Newsletter Subscription

Legal basis:

  • Consent

Data collected:

  • Email address

Retention period:

  • Up to 3 years from your last interaction or contact

Website Improvement and Analytics

We use tools to better understand how the Site is used in order to improve its functionality.

Legal basis:

  • Legitimate interest
  • Consent where required by law

Data collected:

  • Connection data
  • Cookies and tracking technologies

Retention period:

  • Cookies: maximum 13 months
  • Data collected via cookies: maximum 25 months

Management of GDPR Requests

Legal basis:

  • Legal obligation

Data collected:

  • Identification data
  • Email address

Retention period:

  • Duration necessary to process the request, followed by archiving in accordance with legal requirements

3. Source of Data

All personal data processed is collected directly from you when you use the Site or participate in the Game.

4. Data Recipients

The following may have access to your data where necessary:

  • Authorized UNSOLVED staff
  • Hosting provider
  • Technical subcontractors
  • Payment service providers
  • Delivery carriers
  • Social media platforms and media (for communication purposes)
  • Legal and accounting advisors (lawyers, accountants, auditors)
  • Administrative or judicial authorities when required by law
  • Third-party services placing cookies, subject to your consent

5. Data Transfers Outside the European Economic Area (EEA)

UNSOLVED does not transfer your personal data outside the European Economic Area (EEA).

If such transfers were to occur, they would be carried out in compliance with GDPR requirements, including appropriate safeguards such as Standard Contractual Clauses.

6. Cookies Management

What is a cookie?

A cookie is a small text file stored on your device when you browse a website. It helps improve your browsing experience and remember certain information.

Why do we use cookies?

We use several types of cookies:

  • Essential cookies (necessary for the Site to function)
  • Advertising cookies
  • Analytics and statistical cookies

You can consult our consent management platform for detailed information on the cookies used.

Managing your preferences

You may at any time:

  • Accept or refuse cookies
  • Configure your browser to block certain cookies
  • Modify your preferences via our cookie management platform

Please note that refusing certain cookies may affect the functionality of the Site.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to object (on legitimate grounds)
  • Right to data portability
  • Right to withdraw consent at any time
  • Right not to be subject to automated decision-making
  • Right to define the fate of your data after death (where applicable under national law)

To exercise your rights, we may request proof of identity.

You also have the right to lodge a complaint with your local data protection authority within the European Union.

8. Contact

For any questions regarding this Privacy Policy or to exercise your rights:

📧 Email: contact@unsolvedhunts.com

📍 Address:
UNSOLVED
1 rue Marguerin
75014 Paris
France